The World Is Flat: While I Was Sleeping Questions

a. I was very surprised with the wide array of jobs that are being sent to Bangalore. I knew that many computer jobs were being outsourced, but I never imagined that accounting firms would use people overseas to do work, or that journalists overseas would be used. I also found it interesting that some McDonalds Restaurants are using a call center to take people's orders, and that the airline JetBlue is using "homesourcing" where people in their homes are taking reservations. I was also surprised that people in India who worked at a customer call center were required to take classes that taught them how to speak in different accents, such as American, British, and Canadian, in order to disguise the fact that they are in India and not in the country the person is calling from.
b. The main theme the author is trying to get across is that the world is flat. In other words, the playing field is being leveled. Jobs are being outsourced oversees and one country (America) is no longer the front runner when it comes to having jobs, and having the best jobs. Many jobs are being outsourced to India, where the cost of living is lower, so companies do not have to pay their employees as much money as they would have to in the United States.
c. As far out of the United States I have gotten is Canada. Niagara Falls and a brief visit to Toronto, to be exact. This was about 8 or 9 years ago, and I do not remember all that much about it. I remember that the street we stayed on in Niagara Falls reminded me of Myrtle Beach--very lively at night, people walking along the streets. Toronto was a big city and I think we might have gotten lost...but we did eventually find where we wanted to go. The only thing surprising to me was that they had the same restaurants (such as McDonalds) as we do here.